Refund Policy

We strive to deliver high-quality work that meets and exceeds our clients' expectations. Because our services require dedicated time, resources, and expertise, our refund policy is structured as follows.

1. Initial Deposits

Initial project deposits are generally non-refundable once work has commenced. This covers the time spent on discovery, planning, and initial execution. If a project is cancelled before any work has begun, a full refund (minus any transaction fees) may be issued.

2. Milestone Payments

Once a milestone is approved by the client and the corresponding payment is made, that payment becomes non-refundable. We ensure clients have ample opportunity to review and request revisions before approving a milestone.

3. Project Cancellation

If a client chooses to cancel a project mid-way through a milestone, they will be billed for the pro-rated amount of work completed up to that point. Any surplus deposit for uncompleted work will be refunded.

4. Retainer Services

Monthly retainer services (like VA support or marketing) can be cancelled with a 30-day notice. We do not offer refunds for past months of service already delivered.

5. Dispute Resolution

If you are unsatisfied with our work, please contact us immediately. We prioritize client satisfaction and will work diligently to resolve any issues, perform revisions, or find an equitable solution before discussing refunds.